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Frequently Asked Questions - Technical/General

We appreciate your inquiries & hope to address any issues to your satisfaction.
  • Your inquiry will be read by a developer or General Manager (depending on issue).
  • So please check this FAQ, as we may not be able to respond to inquiries answered below.
  • Technical problems: please be as descriptive as possible, including applicable page url and your OS and browser specifications. This will help us respond more efficiently and rapidly to your inquiry. Thank you!
  1. I'm not getting emails - registration or Keyword/Highlight subscriptions.

  2. If our mail system is very busy, it could take longer than usual to receive the email-- perhaps several hours.

    Verify the email was not filtered either by your email client or your network. For example, in some cases Gmail could divert our email to a different folder. Also some system admins may filter messages at the network level before it gets to your email account. Check with your sysadmin.

    If there is no filtering, you can try signing up again under a different email account. If still an issue, use the support form to contact us and we will investigate.

  3. I tried to download a PDF/image but it was unavailable or the link was broken

  4. This can be caused by several factors, usually related to one of our many storage servers being down, very busy or in temporary maintenance. Also brand new patent images/PDFs may not be available immediately. Notify us through the contact form, make sure to include the page/URL, and we will try to fix it a soon as possible.

  5. I'd like to unsubscribe but can't remember my login info.

  6. Fill out the contact form and include your username and email address info. Username will be on the emails you received previously from us.

  7. Can you help me file a patent?

  8. We only track patent applications. Check for making a provisional patent application or your local patent attorney for a full patent application.

  9. When do patent applications get listed on your site?

  10. Short Answer: Usually the text is available within 24 hours from USPTO release. PDFs & images have to be processed and take 24-72 hours from that time.

    Longer Answer: The USPTO (US Patent & Trademark Office) gets the initial patent application from the inventor or patent agent. But it takes a while to formally grant or deny a patent application. During the waiting period for a USPTO decision, the USPTO publishes the patent application at some point (usually between 12-18 months from initial filing). While still in consideration phase (not granted), the general public may view the full contents and it is in the public domain. (note: does not have access to and does not publish confidential and/or non-USPTO-published Patent Applications). FreshPatents publishes the information for research purposes and in the interest of public disclosure.

  11. Can you help contact the inventor or agent of a patent by mail or email?

  12. No, we do not have email addresses for the inventors or agents and can not facilitate contact. If you search on the website you may be able get further contact information.

  13. Can you make a change to my patent, name, address etc.?

  14. We cannot make modifications to the patent applications. Published patents are legal documentation in the public domain published by the US Government, and publicly viewable online at the USPTO--we have no control over this and do not have the authority to make changes to the official legal documents. You may wish to check with the USPTO to modify your application.

  15. I am a patent inventor/agent and not listed on your website, how do I get listed, and can you help me promote my product?

  16. You should be listed if you are on a patent application published recently. However, after roughly 5 years we may not feature past patent applications/inventors/agents on the site. We focus on new patent applications. If you wish to promote your product/service you can advertise on our site. We do not normally help market patents, although sometimes we do mention them in social media and our Twitter feed.

  17. I thought my patent application was confidential, so why is it on your site?

  18. All patents on our site have been published by the USPTO in the public domain.

    One of the purposes of a patent is to notify the public that an invention has been registered. In order for other inventors to know what has already been patented, they have to see what the patent is. Thus, the patent document is released by the US government into the public domain and made available through many private company's services such as ours.

    We do not have any special access to confidential patent applications or private information, only what the USPTO disseminates already to the general public. If you believe an error was made publishing your patent application you will have to check with the USPTO (US Patent and Trademark Office). In some cases we may remove patents or patent info from our site by request such as in cases of errors, retracted patents or patents rescinded by the USPTO. However, any info removed from our site would still be available to the general public at the USPTO unless they remove it from their site.

  19. How do I get in touch with you if I cannot reach you via this form?

  20. We are on Twitter and Google+. You can also reach us through Gmail - freshpatentscontact